To us, it's important that our clients know what they can expect from us. To this end we have created a distinct philosophy which underpins everything we do as a company.
At Oliver & Sanders we will ensure that:
- Our clients can be confident that whilst they are dealing with us, they know that their fair treatment is central to our corporate culture
- The products and services marketed and sold to our clients are designed to meet clients' needs
- Our clients are provided with clear information and are kept appropriately informed before, during and after the point of sale
- Where our clients receive advice, that that advice is suitable and takes account of their circumstances
- Our clients are provided with products and associated services that perform at an acceptable level in line with what we have led clients to expect
- Our clients do not face unreasonable post-sale barriers imposed by us to change products, switch provider, submit a claim or make a complaint